Privacy Policy

We may collect information when you:

- Complete a contact or quotation form on our website
- Contact us by telephone, email, social media or in person
- Request or accept a quotation
- Enter into an agreement with us
- Provide information while work is being planned or carried out
- Visit or interact with our website

4. How We Use Your Information

We may use your information to:

- Respond to enquiries
- Arrange site visits
- Prepare and provide quotations
- Plan, manage and complete agreed work
- Communicate with you about your project
- Issue invoices and maintain payment records
- Deal with queries, complaints or warranty matters
- Maintain business, tax and accounting records
- Protect our legal rights and meet our legal obligations
- Maintain and improve the security and operation of our website

We will not sell your personal information.

We will only send promotional marketing where we have a lawful reason to do so. You may ask us to stop sending marketing communications at any time.

5. Our Legal Basis for Using Your Information

Depending on the circumstances, we process personal information because:

- It is necessary to respond to your request or take steps before entering into a contract
- It is necessary to fulfil a contract with you
- We have a legitimate business interest in managing enquiries, projects, customer relationships and our services
- We need to comply with legal, accounting or regulatory obligations
- You have given consent for a particular use, where consent is required

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We may share information only where reasonably necessary with:

- Website, hosting and contact-form service providers
- Email and business-software providers, including Google Workspace
- Accountants, bookkeepers and professional advisers
- Insurers
- Suppliers and subcontractors involved in your project
- Payment or banking providers
- Government bodies, regulators or law-enforcement authorities where legally required

We require service providers handling personal information on our behalf to protect it appropriately and use it only for the relevant purpose.

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are in place.

7. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably required.

Enquiries that do not lead to work will normally be retained for up to 12 months, unless there is a legitimate reason to keep them longer.

Information connected with quotations, contracts, invoices, payments and completed work may normally be retained for up to six years, or longer where required by law or necessary to deal with a legal claim, guarantee or warranty matter.

When information is no longer required, we will securely delete or dispose of it.

8. Photographs of Completed Work

We may ask for permission to photograph completed projects for our portfolio, website or social-media pages.

We will take reasonable steps to avoid publishing personal information, vehicle registration numbers or anything that clearly identifies you or your property without permission. You may ask us not to use project photographs or request that an identifiable photograph be removed.

9. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the visitor experience.

Strictly necessary cookies may operate automatically. Where consent is required for optional cookies, you will be given a choice through our cookie banner. You can change or withdraw your cookie preferences using the Cookie Settings option on the website.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Ask for your information to be transferred where applicable
- Withdraw consent where processing is based on consent
- Complain about how your information has been handled

These rights are subject to certain legal conditions and exceptions.

To exercise any of these rights, email enquiries@arlobuilding.com. We may need to verify your identity before responding.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

13. Links to Other Websites

Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices or content of those external services. You should review their individual privacy policies.

14. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services, legal responsibilities or the way we use personal information.

The latest version will always be displayed on this page with the date it was last updated.